We are announcing the Enhanced sessions management and live conversation details feature for Dynamics 365 Contact Center. This feature lets service representatives manage their sessions and live conversations in the Dynamics 365 Contact Center embedded experience with the ability to pick the conversations they would like to work on. This feature will reach general availability on April 30, 2025. How does this affect me? This feature allows service representatives to view their conversations in a...
Applies to: Dynamics 365 Apps
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