MC1065107 — Dynamics 365 Contact Center - Pause or resume recording and or transcription via a client API - Voice SDK extensibility

We are announcing the “Pause or resume recording and or transcription via an API - Voice SDK extensibility” feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions programmatically, providing a compliant and secure way to handle sensitive interactions. This feature will reach general availability on May 30, 2025. How does this affect me? This feature provides the following key capabilities: API-based Controls: Enables...