We are announcing the shift swapping for customer service representatives feature for Dynamics 365 Contact Center. This feature allows customer representatives to control their schedules, enabling them to trade shifts directly with other representatives or by sending a request to their team, all while maintaining staffing levels in their organization. This feature will reach general availability on May 2, 2025. How does this affect me? Shift swapping provides customer service representatives wit...
Applies to: Dynamics 365 Apps
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