MC1062979 — Dynamics 365 Contact Center – Introducing the Manage time-off requests feature

We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general availability on May 2, 2025. How does this affect me? This feature will help service representatives, supervisors, and schedulers handle leave requests in a more efficient and organized manner. Service representatives will be able to subm...