We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with their preferences and availability. This feature will reach general availability on May 2, 2025. How does this affect me? Shift bidding allows customer service representatives to participate in selecting their shifts through a bidding process. Th...
Applies to: Dynamics 365 Apps
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