MC1062976 — Dynamics 365 Contact Center - Automated and manual scheduling for shift plans

We are announcing the Automated and manual scheduling for shift plans feature for Dynamics 365 Contact Center. This feature supports both manual and automated scheduling, enabling businesses to efficiently assign service representatives to shifts based on forecasted demand. It helps optimize workforce coverage while reducing scheduling effort. This feature will reach general availability on May 2, 2025. How does this affect me? This feature enables efficient scheduling of service representatives...