MC1062975 — Dynamics 365 Contact Center - Create and analyze forecast scenarios for case and conversation volumes

We are announcing the Create and analyze forecast scenarios for case and conversation volumes feature for Dynamics 365 Contact Center. This feature enables users to predict case and conversation volumes with daily and intraday forecasts, analyze trends, break down data by channels and queues, and simulate hypothetical scenarios for deeper operational insights. This feature will reach general availability on May 2, 2025. How does this affect me? This feature provides accurate forecasting to help...