MC1062974 — Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage

We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while ensuring queue coverage. It supports scheduling of specific activities aligned with work calendars and time zones for optimal operational efficiency. This feature will reach general availability on May 2, 2025. How does this affect me? This feature sup...