MC1062971 — Dynamics 365 Contact Center - Use capacity planning to predict your staffing needs

We are announcing the Use capacity planning to predict your staffing needs feature for Dynamics 365 Contact Center. This feature enables organizations to accurately predict staffing needs through both short-term and long-term planning by analyzing demand trends across channels and queues, supporting informed, data-driven staffing decisions. This feature will reach general availability on May 2, 2025. How does this affect me? This feature supports effective capacity planning by forecasting staffi...