MC1061589 — Dynamics 365 Contact Center - Real-time adherence monitoring for service representatives

We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows supervisors to continuously monitor service representative’s adherence to their schedules, ensuring they stay on track to meet schedule expectations and maintain optimal service levels throughout their shifts. This feature will reach general availability on May 2, 2025. How does this affect me? The Real-Time Adherence Tracker offers comprehensive monitorin...