MC1061533 — Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents

We are announcing the Edit business rules for omnichannel AI agents feature for Dynamics 365 Contact Center. This feature enables users to design voice AI agent configurations to manage behaviors that can be dynamically altered in near real time without needing to update or republish the agent. This feature will reach general availability on April 30, 2025. How does this affect me? This feature enables the ability to build and configure rules for an Interactive Voice Response (IVR) copilot, with...