MC1061481 — Dynamics 365 Contact Center – Route to least active representatives in messaging channels

We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will enable admins to configure least active assignment strategy on messaging queues to route the work items to the least active service representative. This feature will begin to roll out for general availability on April 22, 2025, and will reach all regions by April 30, 2025. How does this affect me? The route to least active representatives in messaging chann...