MC1055726 — Dynamics 365 Contact Center - Use enhanced analytics for voicemail and direct callback

We are announcing the Use enhanced analytics for voicemail and direct callback feature for Dynamics 365 Contact Center. This feature will enhance the existing analytics data model to provide insights into calls that overflow and are handled by voicemail or direct callback. This feature will reach general availability on May 5th, 2025. How does this affect me? Currently, analytics aren't available to track direct callback, voicemail and any other overflow activity. Supervisors lack insights into...