MC1045803 — Power Apps – Manage business rules for omnichannel agents

We are announcing the Manage business rules for omnichannel agents feature for Power Apps. This feature provides the ability to build and configure rules for an IVR (Interactive Voice Response) agent within Power Apps. This feature will reach general availability on April 30, 2025. How does this affect me? This feature lets Power Apps administrators build and adjust IVR agent rules without modifying the agent's logic. It enables quick responses to events like natural disasters, power outages, ma...